Job Title: Community Trainer & Data Specialist

Department: Community Impact

Reports to: Executive Vice President

Status: Exempt, Full-Time

ABOUT US United Way of the Lowcountry unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that create opportunities for members of our community to achieve selfsufficiency. United Way of the Lowcountry currently partners with corporate, foundation, individual, and government funders to address the community’s most pressing needs and drive sustainable results. In Beaufort and Jasper counties, we're working to create a brighter future for all. We do this in two ways: by providing essential services that meet the immediate needs of our most vulnerable residents and by investing strategically in education and economic mobility programs.

Position Summary: We are seeking a highly organized and detail driven trainer and data specialist to join our team. This role is responsible for organizing, planning, and implementing a two- county, cloud based, case management system and to support various projects and initiatives. You will also support United Way of the Lowcountry, Inc.’s commitment to excellent customer service by facilitating communication and relationship-building with community partners, key stakeholders, clients and local organizations.

Charity Tracker: 75%
• Administer and coordinate CharityTracker training sessions for existing and new users.
• Conduct at least one group training monthly, with additional training sessions as-needed to meet demand.
• Ensure that End User License Agreements are signed by all participants, and recorded & filed accordingly.
• Provide administrative and technical support for the CharityTracker system by answering requests for training, technical assistance with system usage, and fielding other general questions from the public regarding the CharityTracker system.
• Maintain the CharityTracker database.
• Assist the HSA in development and implementation of measurable CharityTracker goals, in coordination with Together for Beaufort County; Prepare CharityTracker data reports to demonstrate progress made towards those established goals.

Data Management: 25%
• Oversee the maintenance of current information in the Community Directory of Services and ensuring the 211 system has updated information to disseminate.
• Work in conjunction with other community service organizations on complex cases that require multiple agency intervention.
• Works in conjunction with the Marketing Department to provide material that documents the positive impact UWLC’s assistance has made in the lives of Beaufort and Jasper county families.

Key Competencies:
• Minimum of five years extensive work experience in the field of social work and/or referral services.
• Must be fluent with the cloud based, client management software Charitytracker or similar.
• Must be fluent in Spanish.
• National Information and Referral Specialist Certification or other Human Services credentials, preferred.
• Must have experience with the concept of “Toxic Charity” and know how to implement its guiding principles in the work they do.
• Must have working knowledge with the Bridges Out of Poverty construct
• Familiarity with health and human service delivery system.
• Excellent teamwork, interpersonal and constituent service skills including the ability to work respectfully and inclusively with a diverse employee population and multiple stakeholders
• Must possess superior public speaking skills, interpersonal and motivation skills, and written and oral communication skills
• Demonstrated ability to work and function with confidential information and data
• Ability and flexibility to work under tight schedules and deadlines
Analytical, reasoning, and complex problem solving skills.
• Ability to prioritize and quickly switch between projects.
• Must have a high attention to detail; concern for accuracy.
• Self starter; demonstrated ability to work independently and within teams, meet deadlines and manage projects effectively.

Other Requirements:

Valid South Carolina driver’s license, proof of auto insurance coverage, daily access to a personal vehicle.
• Professional demeanor and appearance a must.
• The incumbent will travel via personal vehicle to workplace events and meetings and will be reimbursed for mileage.

Join our team and help us be the leading force for social change to improve basic needs, education, health and economic mobility outcomes for the citizens of Beaufort and Jasper counties. We offer a competitive compensation package, opportunities for professional growth, and a supportive work environment. Apply today to be part of our dynamic team! Job Type: Full-time

BENEFITS
• Employer-subsidized healthcare plan.
• Employer paid group dental, vision, and life insurance for employee.
• Other voluntary insurance plans are available.
• 401(k) retirement plan with employer contribution.
• Paid holidays, vacation, and sick leave time.
• Four day work week from Memorial Day – Labor Day.

United Way of the Lowcountry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. United Way of the Lowcountry is committed to the full inclusion of all qualified individuals. As part of this commitment, UWLC will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.

Please submit resume to: alarsoninmon@uwlowcountry.org

United Way of the Lowcountry | 1277 Ribaut Rd, Beaufort, SC 29901 | www.uwlowcountry.org