Client Experience Specialist

This role is designed for someone who naturally delivers elevated, seamless service. As the first and last impression of Posh Pooch, you’ll ensure each client interaction reflects the level of care and detail we’re known for. What You’ll Do • Greet clients with warmth and professionalism • Manage reservations, check-ins, and check-outs with ease • Communicate services, suite options, and add-ons with clarity • Coordinate with the pet care team to ensure a seamless experience • Maintain a polished, organized front-of-house environment • Assist with client updates, calls, and daily communication What We’re Looking For • Strong interpersonal and communication skills • Detail-oriented with an eye for presentation and organization • Ability to multitask in a fast-paced, client-facing environment • Polished, calm, and solution-oriented demeanor • Weekday, weekend and holiday availability Preferred • Experience in hospitality, luxury retail, or client service roles • Comfort with booking systems, POS, and scheduling platforms Why Posh Pooch • Be part of a brand centered on elevated service and experience • Work in a refined, team-oriented environment •Opportunity to grow within a luxury, client-focused brand